Frequently Asked Questions
What types of pharmaceutical raw materials do you supply?
+
We supply a wide range of pharmaceutical raw materials, including Active Pharmaceutical Ingredients
(APIs) and excipients.
What quality standards do you follow?
+
We follow the highest quality standards, including US FDA, GMP, and WHO guidelines to ensure our
products meet global regulatory requirements.
What is your minimum order quantity?
+
Our minimum order quantity varies depending on the product. We can supply as per customer requirements.
How do you handle shipping and logistics?
+
We have a reliable shipping and logistics network to ensure safe and timely delivery of products
worldwide.
What are your payment terms?
+
We accept various payment methods including Advance Payment, 100% TT Advance, Letter of Credit (LC), and
Post-Dated Cheques (PDC).
Do you offer certifications or compliance documents?
+
Yes, we provide certifications and compliance documents as required, including COA, MOA, GMP, DMF, and
DML.
What is your product availability?
+
Most of our products are in stock and available for immediate shipment.
What if the product does not meet CoA requirements?
+
We offer full support including product replacement or 100% refund as per customer requirements.
Do you provide pre-shipment samples?
+
Yes, we provide pre-shipment samples upon receiving a purchase order, if required for quality approval.
What is your lead time for most products?
+
Our lead time is immediate dispatch for most products.
How quickly can I receive a quotation?
+
We typically provide quotations within 30 minutes of receiving an enquiry.
What are your customer service hours?
+
Our customer support team is available 24/7 to assist with any queries or concerns.
